Thank you for shopping with Samtigar, your trusted destination for premium fashion. We strive to ensure your satisfaction with every purchase. Please review our refund policy below to understand your rights and obligations when it comes to returns and refunds.
1. Returns Eligibility
1.1 Defective or Damaged Items:If you receive a defective or damaged item, please contact our customer service within 7 days of receiving the product. We will gladly exchange the item or provide a full refund, including shipping costs.
1.2 Incorrect Items:In the rare event that you receive an incorrect item, please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you at no additional cost.
1.3 Size Exchange:If you ordered the wrong size and would like to exchange it, please contact us within 14 days of receiving your order. The item must be unworn, in its original packaging, and with all tags attached. You will be responsible for the return shipping costs, but we will cover the shipping costs for the replacement item.
2. Non-Refundable Items
2.1 Final Sale Items: Certain items may be marked as “final sale” and are non-refundable. Please check the product description carefully before making a purchase.
2.2 Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
3. General Returns
3.1 Unused and Unworn Items:For general returns unrelated to defects, damages, or incorrect items, please contact us within 30 days of receiving your order. The item must be unused, unworn, and in its original packaging with all tags attached. You will be responsible for return shipping costs.
3.2 Refund Process:Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
4. How to Initiate a Return
To initiate a return, please contact our customer service at [[email protected]] with your order number, a description of the issue, and any relevant photos.
5. Contact Information
If you have any questions about our refund policy, please contact us at:
Samtigar Customer Service
Email: [email protected]
Phone:9818982258
We reserve the right to update or modify this refund policy at any time without prior notice. Please check our website for the most current version.
Thank you for choosing Samtigar – where fashion meets satisfaction!
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